Frequently asked questions

Yes, you can try the MailCamp software for 30 days, without obligation and free of charge. Request your trial account here.

As soon as you let us know you want to start, we create a new account for you straight away and you can start using it immediately.

During the demo period we help you get fully started, so that you can send a professional newsletter on your own.

Yes, your demo account expires automatically after 30 days. On request we can extend your demo period or convert it into a paid account.

Our software has no limitations during the demo period. The demo account offers all features. However, the sending volume is limited to a maximum of 25 contacts. This is to prevent misuse of our software.

MailCamp works with annual licences. You enter into an agreement for 12 months at a time.

Yes, you can change your subscription at any time. We are very flexible about that.

Yes, you can cancel MailCamp at any time. Of course, we cannot imagine you would want to. We do not tie you into long-term contracts. A phone call or email to us is enough.

You can easily export your data. MailCamp then deletes your account and all your data.

Yes, you can flexibly buy extra credits. If you occasionally want to send more, we will not make a fuss about it. We will provide you with those credits.

Outlook is an email client for everyday email traffic. It is not suited to sending bulk mailings! Sending a mailing with Outlook takes a lot of time, the layout suffers and there is a considerable chance your bulk mailing ends up in the spam filter. You also run a serious risk of ending up on a blacklist.

Outlook also offers no statistics or tools to determine the effectiveness, and therefore the success, of your mailing.

Sending digital mailings is a must! Email marketing is one of the most effective and best-performing marketing channels. The benefits:

• Relatively low cost per contact
• Response is easy to measure
• Interactivity through click-through links
• Quick and easy to set up
• Personal contact through personalisation

Sending newsletters has many uses:

• Generating leads
• Boosting sales (cross-sell and upsell)
• Acquiring new customers
• Winning back former customers
• Driving traffic to the website or to the shops
• Informing

MailCamp is the only mailing software in the Netherlands that you can also buy as a one-off purchase. A lifetime licence makes our software ideal for senders with large mailing lists. This pricing model is the opposite of the traditional one, where providers charge you based on the number of subscribers (Mailchimp, among others) or the number of credits.

In addition, MailCamp offers a perfect mix of a super user-friendly and Dutch package(!) combined with personal and professional support. And all of that at the sharpest price on the market!

Do you have small mailing lists and want an easy start? Then choose the monthly subscription that fits the number of newsletters you expect to send. You can upgrade to your own licence or a higher subscription at any time. If you send fewer than 20,000 emails per month, we generally recommend a subscription.

Yes, in our software you can easily import address lists from other systems, such as Excel. The required file format is CSV.

Absolutely, with our responsive editor you can easily create responsive newsletters. Your newsletters are then automatically optimised for comfortable reading on all mobile devices.

Our email software runs on an optimised shared MailCamp server. The MailCamp servers are set up for email marketing, are technically well configured and send their mail from IP addresses with a good reputation. A good reputation makes your mail more likely to reach your recipient's inbox (and so reduces the chance of landing in the spam folder).

By hosting on a MailCamp server you benefit from the good sending reputation our servers enjoy. Your emails are therefore more likely to arrive in your readers' inboxes.

Absolutely, your system or website can be connected to our newsletter software. We have various plug-ins available. With our extensive API you can integrate any system anyway.

No, you do not have to install our software yourself. If you buy a licence as a one-off purchase, we make sure it is installed on your server or ours (see hosting). If you have a MailCamp subscription, we quickly and easily create an account for you. You can then log in straight away via your browser and start using MailCamp.

Sending newsletters via MailCamp means good delivery of your emails to the inbox. MailCamp continuously optimises the sending reputation of its servers, so your mailings arrive in your readers' inboxes rather than in the spam folder.

We have a soft spot for charities. We are happy to help them achieve their goals by giving a 20-40% discount on our software prices.

No, MailCamp has no set-up costs and no hidden costs either.

No, MailCamp invoices recurring amounts annually in advance. We do this to keep the administrative burden as low as possible, so that we can spend our time and attention on our customers.

We always ask our customers to pay the invoice within 30 days.

Yes, we enjoy working with high-volume senders. That is why we are happy to make you a special offer. Get in touch with us.

Yes, within the account several people can work with the software at the same time.

Do you prefer working with separate user environments? Then we advise you to buy the licence as a one-off purchase and choose subaccounts.

No, you absolutely do not need technical knowledge to get started with our email marketing software.

Yes, besides Dutch our software is also available in English. The language can be set at user level.

Absolutely, our software is actively developed. That way you can always use the latest possibilities in email marketing. Updates are applied automatically on a regular basis.

Yes, our software is web-based. This means you can log in anytime and anywhere, provided you have an internet connection and your login details.

Absolutely, MailCamp helps you send newsletters. With our personal helpdesk we are happy to get you started with support and advice.

Mailchimp is a relatively expensive (American) solution. Their servers are in America, which is not an option for certain organisations for privacy reasons! If you have more than 500 email addresses, MailCamp is a more suitable and cheaper choice than Mailchimp.

Mailchimp offers no personal support, which many SMEs find pleasant or even essential. MailCamp does! We are happy to help with personal advice and support. View the comparison.

Yes, you can personalise your mailing with, for example, a personal salutation, and you can also personalise the subject of the newsletter. Personalisation creates a better response and better conversion.

Yes, with our newsletter software you can easily create newsletters. You do not need any technical knowledge for this.

MailCamp manages its own servers, which are housed in a heavily secured data centre in the Netherlands. Access to your data is restricted to authorised MailCamp employees who need access for management purposes.

Yes, MailCamp has been ISO 27001 certified since 2022. You can find more information about this here.

No, your email addresses or personal data are not shared with third parties in any way.

Your MailCamp account is password protected and kept private. We also make daily backups. All accounts are SSL secured. We will never use your data for any other purposes. You can also secure your account with two-factor authentication.

No. We will never use, resell or rent out email addresses to third parties. The email addresses you use are safe.

MailCamp does not rent, sell or trade addresses in any way! We also strongly advise against buying addresses. MailCamp only provides its software, with which customers manage their own relationships.

Yes, MailCamp carries out a penetration test every year. This is described in our information security policy. We carry out white-box, grey-box and black-box penetration tests.

MailCamp is a personal and committed organisation. MailCamp is happy to help its customers with personal and professional support or email marketing advice. We do this both by phone and through our professional helpdesk system. Read more about our support.

If you have an Essential or Premium account, you do not have to pay for support. If you buy the licence as a one-off purchase, maintenance and support are covered by the standard maintenance and support contract.